You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter - introduce yourself - explain the situation - say what action you would like to company to take. Dear Sir/Madam, I am writing you to express my (dissatisfaction) with a laptop computer I bought in your store four days ago. As soon as I turned on the computer, I realized that Windows (operating) system was not installed in it, although the offer said it was included. (In addition), I chose a gray laptop and the one I received is black. (Moreover), the default language of the laptop is Japanesse and I haven?t been able to change it to my native language, which is English. (To make matters worse), the memory (specifications) of this laptop are not the same as the ones that I read in your catalog. I definitely need this situation to be solved as soon as possible. I made the decision to buy the laptop at your store, because of previous good recommendations some friends of mine gave me about your store. However, after this experience, I feel (deceived). I would like you can send me the laptop I first chose at your store, including all the specifications were shown in the offer. If I don’t get a quick response to my request, I hope a full refund of the payment I already made. Thanks in advance for your response. Yours faithfully, R. This is a good letter, all it need is a little more attention as there are certain language inaccuracies [see comments underlined in blue]. Overall, looks like a Band 7 letter.
