A: I hate to do this, but I've got to cancel a reservation I made earlier this week.
B: All I need is your name, phone, and reservation date.
A: My name is Rudy Randolph. I'm at 818-555-1234. The reservation was for April 9.
B: Randolph, Rudy. Let me hit one (button), sir, and now your reservation is (cancelled).
A: Okay, thank you. I'll make another reservation as soon as I can.
B: It's been my (pleasure) to help you.
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